frequently asked questions
frequently asked questions



When purchasing a piece of art, what are my payment options?
International payments can be made through World Remit or bank transfer. USD cash is accepted for local payments (if you live within Harare, Zimbabwe).
What is World Remit?
World Remit is a fast and secure service that has you transfer money online using a computer, smartphone or the app.
The fees are low, and the transfer process is very simple.
Do you ship internationally?
Yes, we do ship all original artworks and prints worldwide.
How much does international shipping cost?
Our international shipping is free.
However, import duties vary from country to country; it is important to know your import duty obligations for when you receive your artwork in your country of residence.
We do not cover or take responsibility for duties incurred once your artwork is delivered to you.
How long will it take for me to receive my artwork?
Production, packaging and shipping can take anywhere between 3-6 weeks. We understand that this is a long wait and we appreciate your patience.
All good things take time – it will be worth the wait.
Can I return my artwork?
Unfortunately we do not offer returns and refunds. Please make sure you select carefully before making your purchase.
Does my original artwork come framed?
For purchases within Zimbabwe, original canvas artworks will remain on their frame. For all international orders, original canvas artworks will be taken off their frames and packed for safe shipping.
If you are purchasing from outside of Zimbabwe and wish to receive your artwork framed, feel free to pop us an email and we will see what we can do to help.
Do you offer commissions/custom pieces?
Yes, I offer commissioned artworks. I am always so excited to hear from you and see how I can bring your request to life
Does my limited edition print come framed?
Limited edition prints do not come framed, they are safely packaged in tubes for shipping, and you will need to frame it once received.
Wanting to know something more specific? Get in touch anytime.
tara@tarawallacestudio.com
Living In
Harare, Zimbabwe
Phone
+263 77 411 9653